Roby Casino Privacy Policy: Your Protection is Our Priority
The protection of your personal data is handled with the utmost care here. This Privacy Policy from Roby Casino transparently explains how your information is collected, used, and protected to ensure a secure and responsible gaming experience.
Data Processing Overview
We always process your data based on the principle of necessity to provide you with the best possible service on our platform. Every step of our data processing is designed to protect your privacy while enabling a smooth and enjoyable gaming experience. This includes the continuous review of our systems and processes to meet the highest data protection standards and uphold our commitments to you as a user.
We only collect information that is essential for the provision of our services, the improvement of user experience, and compliance with our legal obligations. All collected data is treated confidentially and protected from unauthorised access through appropriate technical and organisational measures. Our transparency regarding data processing ensures that you can always understand how your information is used.
Identity Verification (KYC)
Before your first withdrawal, a mandatory KYC (Know Your Customer) procedure is required, where we ask you for valid proof of identity and address. This step is crucial to ensure the security of your account, prevent potential fraud, and ensure compliance with international anti-money laundering regulations. We ask for your understanding regarding this important verification process.
The entire identity verification process can take up to three business days, depending on the completeness and quality of the documents you submit. However, we are always working to make this process as efficient as possible to process your withdrawal requests promptly. Your cooperation is of great importance here to minimise delays and maintain the integrity of our platform.
Handling Payment Data
Your sensitive payment data is used exclusively for processing your deposit and withdrawal transactions and is comprehensively protected by advanced encryption technologies. We place the highest priority on the security of your financial information and apply strict protocols to ensure its confidentiality and integrity. Our system is designed to protect your data from unauthorised access.
We do not store sensitive credit card information or other highly confidential payment information on our servers. Instead, we use proven payment gateways that are certified according to the highest industry standards to ensure the processing of your transactions. These measures guarantee the highest security and minimise the risk of data misuse, so you can always transact with confidence with us.
How are credit card and bank details encrypted?
Your credit card and bank details at Roby Casino are protected with state-of-the-art encryption technologies to ensure the highest level of security. We rely on proven protocols such as Transport Layer Security (TLS) and Secure Sockets Layer (SSL), which ensure end-to-end encryption of your data during transmission. This means that your sensitive information is converted into unreadable code before it reaches our system and is processed. Furthermore, we do not store complete credit card data on our own servers; instead, we use tokenisation, where sensitive information is replaced by unique, non-sensitive identifiers. This significantly minimises the risk of a data breach and complies with the strictest industry standards for data security.
Is payment data shared with third parties?
The sharing of your payment data with third parties at Roby Casino occurs solely for the purpose of processing your transactions securely and efficiently. This includes cooperation with certified and trusted payment service providers, who are essential for the technical execution of deposits and withdrawals. These partners are carefully selected and are contractually obliged to treat your data in accordance with applicable data protection laws and strict security standards. Sharing of your payment information for marketing purposes or with unrelated third parties explicitly does not occur. Your privacy and the protection of your financial information are our highest priority.
How long is payment information retained?
Payment information at Roby Casino is retained only for as long as it is necessary for the fulfilment of legal obligations, fraud prevention, and internal accounting. According to statutory retention periods, particularly in financial and tax law, this can mean a period of several years. Once the legally prescribed periods have expired and the data is no longer needed for the stated purposes, your payment information will be securely and irrevocably deleted or anonymised from our systems. We ensure that access to this data is strictly controlled and limited to authorised personnel throughout the retention period to ensure your security at all times.
Deletion and Retention
We retain your personal data only for as long as it is necessary for the fulfilment of our contractual obligations to you and for compliance with our legal obligations. This also includes the fulfilment of regulatory requirements and the defence against potential legal claims. After these periods have expired, your data will be securely deleted or anonymised.
You have the option to request the deletion of your account and associated data with us at any time. We will carefully review and process your request, taking into account applicable laws and retention periods. Please note that certain data must be retained for a prescribed period due to legal reasons, even after account closure.
International Data Transfer
As an internationally operating online casino, it may be necessary in the course of our business activities to transfer your data, where applicable, to countries outside the European Union (EU) or the European Economic Area (EEA). This occurs, for example, in the context of cooperation with global service providers or in the processing of international transactions. We want to assure you that we exercise the utmost care with every such transfer.
We ensure that an adequate level of data protection is always ensured for every international data transfer, which complies with the strict standards of the EU/EEA. We achieve this through the implementation of appropriate safeguards such as standard contractual clauses, binding corporate rules, or by transferring to countries with an adequacy decision. All legal requirements are always met to comprehensively protect your data.
Complaints Management Details
Should you have concerns regarding our data processing or other aspects of our services, we define a 'dispute' as a complaint that could not be resolved directly through our usual support channels. We encourage you to first contact our customer service for any issues to enable a quick resolution. Your satisfaction is very important to us.
We will contact you promptly to comprehensively clarify the issue and find a satisfactory solution for all parties involved. Our goal is to handle every complaint fairly and transparently and to ensure that your rights as a user are upheld. We take your feedback seriously and use it for the continuous improvement of our services.
Roby Casino: Legal Basis
Our data processing is based on the legal provisions and high standards of the Curacao eGaming Authority and the Comoros regulatory authority, which have issued our operating licence. We are committed to strict adherence to these regulations to guarantee you a secure and regulated gaming operation. These legal frameworks form the basis of our actions.
For legal clarity and the binding interpretation of our policies and Terms and Conditions, the English version of our Home is always authoritative. We recommend that you take note of this, as it represents the most comprehensive and binding basis of our contractual relationships. Compliance with all requirements is our highest priority.
Your Security at Roby Casino
At Roby Casino, your security and trust are of utmost importance to us. We are committed to complying with all applicable data protection regulations and standards to enable a carefree gaming experience where your protection comes first. Our commitment to data protection is an integral part of our company philosophy and daily operations.
We continuously implement technical and organisational measures to protect your personal and financial data from unauthorised access, loss, or misuse. Should you have questions about our Privacy Policy or wish to express concerns, please contact us anytime at support@roby.casino. We are always here to answer your queries and ensure your privacy. This policy is effective from 2026.